Last update: 12-06-2023
By default, mailings sent from Acrelia are made with the generic domain @crlsrv.com, so your subscribers will see the domain firstname.lastname@example.org. This is because the sending is being done from Acrelia's servers.
If you configure a mailing to have, for example, "email@example.com" as the reply, the sender will be firstname.lastname@example.org. However, if users reply to the newsletter they will reply to "email@example.com".
Despite this, neither your reputation as a sender nor the deliverability of your mailings will be affected, as this domain is added so that mail clients can authenticate the mails that are sent.
However, if for branding reasons you prefer to send your mailings with the corporate domain, we have a domain customisation service available. This service requires a small extra payment associated with its configuration and annual maintenance. If you would like more information about this service, please contact us.