Support

Any questions?

Find the answer to the most frequent doubts and questions in this section.

Contacts

Learn how to create and manage your contact lists in Acrelia News.

Campaigns

Find out how to design your email campaigns more effectively.

Statistics

Understand all the information provided by Acrelia News statistics.

Configuration

Know how to set up your account, your payment information and other advanced options.

Contacts

How do I find out why someone unsubscribed from my newsletter?

How to update a contact list

Adding hidden fields to a list

My subscribers are not receiving my mailings

Why are there pending contacts on my list?

Campaigns

Copying a campaign

How to manage campaign categories

How to add Social Media sharing links to your campaign

Can I add attachments?

My campaign links are in blue

Stats

Which percentage of returns is typical?

Should I delete the subscribers who do not open my emails?

Can I see the SPAM complaints?

Understand statistics

What happens to the statistics if I delete a contact list?

Resources

Templates vs Campaigns

Magento extension for email marketing

Using templates for my sendings

Adding text in the footer of subscription forms

How to create a template

Settings

Which plan is right for me?

Disable my monthly plan when I do not use it

How to generate API keys in Acrelia News

Which domain appears in my mailings?

How to grant an agency access to your account

Agency Edition

Massive contact management

Multi-account function: How to create sub-accounts?

Management of subaccount credits

Subaccounts control panel

SMS

Email list verify

If you could not find the answer to your question, contact us.