Support

Any questions?

Find the answer to the most frequent doubts and questions in this section.

Contacts

Learn how to create and manage your contact lists in Acrelia News.

Campaigns

Find out how to design your email campaigns more effectively.

Statistics

Understand all the information provided by Acrelia News statistics.

Configuration

Know how to set up your account, your payment information and other advanced options.

Contacts

Reasons why valid emails may appear as a Hard Bounce

About role-based addresses

My subscribers are not receiving my mailings

How to be notified when contacts subscribe/unsubscribe from our lists

How to unblock a user's account

Campaigns

How to add videos to your newsletters

How to create personalised links for each subscriber

How to remove the logo from newsletters' footer

Why do you have to validate my email campaign?

Adding a background image to a campaign

Stats

Which percentage of returns is typical?

My statistics report shows an unusual number of openings

How do we keep record of email openings?

Should I delete the subscribers who do not open my emails?

How to reduce unsubscribe?

Resources

How to create a campaign to update your contact details

Adding text in the footer of subscription forms

Templates vs Campaigns

Create and customize a Subscription Form in a few seconds

Using templates for my sendings

Settings

Which plan is right for me?

Verify email accounts

How to generate API keys in Acrelia News

Sending email campaigns using different senders

Agency Edition

Bulk send to multiple sub-account lists/segments

Share resources among subaccounts

Massive contact management

Management of subaccount credits

How to share templates among subaccounts

SMS

Email list verify

How to verify an email list

If you could not find the answer to your question, contact us.