Support

Any questions?

Find the answer to the most frequent doubts and questions in this section.

Contacts

Learn how to create and manage your contact lists in Acrelia News.

Campaigns

Find out how to design your email campaigns more effectively.

Statistics

Understand all the information provided by Acrelia News statistics.

Configuration

Know how to set up your account, your payment information and other advanced options.

Contacts

About role-based addresses

How do I find out why someone unsubscribed from my newsletter?

How to use contact groups

Identify inactive subscribers

"View in browser", "Unsubscribe from this list" or "Update my data" links in campaign previews

Campaigns

How to include a link so the subscriber can recommend your newsletter to a friend

Problems with broken links

How to create personalised links for each subscriber

How to create an automated birthday message

How can I use custom fields

Stats

My click-through rates are unusually high

What happens to the statistics if I delete a contact list?

Can I see the SPAM complaints?

Understand statistics

Should I delete the subscribers who do not open my emails?

Resources

How to create a campaign to update your contact details

Using templates for my sendings

Templates vs Campaigns

Create and customize a Subscription Form in a few seconds

How to create a template

Settings

Disable my monthly plan when I do not use it

Check or change my payment information

Sending email campaigns using different senders

How to generate API keys in Acrelia News

Agency Edition

Subaccounts control panel

Bulk send to multiple sub-account lists/segments

Massive contact management

Subaccounts' usage statistics

Multi-account function: How to create sub-accounts?

SMS

Email list verify

How to verify an email list

If you could not find the answer to your question, contact us.