Support

Any questions?

Find the answer to the most frequent doubts and questions in this section.

Contacts

Learn how to create and manage your contact lists in Acrelia News.

Campaigns

Find out how to design your email campaigns more effectively.

Statistics

Understand all the information provided by Acrelia News statistics.

Configuration

Know how to set up your account, your payment information and other advanced options.

Contacts

Understand the status of my contacts

Why all my contacts are not imported?

"View in browser", "Unsubscribe from this list" or "Update my data" links in campaign previews

Why are there pending contacts on my list?

How to check if you have imported a field correctly

Campaigns

How to remove the blue underline of a link

How to create dynamic contents for your newsletter

Troubleshooting with images

Show or hide newsletters in the "Newsletter History"

How to add a link to a text

Stats

What happens to the statistics if I delete a contact list?

Which percentage of returns is typical?

Export statistics

Understand statistics

My click-through rates are unusually high

Resources

Adding text in the footer of subscription forms

How to create a template

Magento extension for email marketing

How to create a campaign to update your contact details

Templates vs Campaigns

Settings

Verify email accounts

Which domain appears in my mailings?

How to create users and assign permissions

Check or change my payment information

Agency Edition

Share resources among subaccounts

Massive contact management

Subaccounts' usage statistics

How to share templates among subaccounts

SMS

Email list verify

How to verify an email list

If you could not find the answer to your question, contact us.