Support

Any questions?

Find the answer to the most frequent doubts and questions in this section.

Contacts

Learn how to create and manage your contact lists in Acrelia News.

Campaigns

Find out how to design your email campaigns more effectively.

Statistics

Understand all the information provided by Acrelia News statistics.

Configuration

Know how to set up your account, your payment information and other advanced options.

Contacts

How to modify the information that appears in the footer of my newsletters

Problems with contact imports

How to import automatically my Mailchimp contact lists to Acrelia News

Opt-in, Confirmed opt-in and Doble Opt-in Lists

Why is my CSV file not imported correctly?

Campaigns

Show or hide newsletters in the "Newsletter History"

How to create a campaign with my own HTML code

About the width of templates and campaigns

Copying a campaign

Adding a background image to a campaign

Stats

Export statistics

Can I see the SPAM complaints?

My statistics report shows an unusual number of openings

How to reduce unsubscribe?

My click-through rates are unusually high

Resources

Templates vs Campaigns

Adding text in the footer of subscription forms

Using templates for my sendings

How to create a campaign to update your contact details

How to categorise your templates

Settings

Sending email campaigns using different senders

Security and password protection policies

Which plan is right for me?

How to grant an agency access to your account

Which domain appears in my mailings?

Agency Edition

Massive contact management

Multi-account function: How to create sub-accounts?

How to share templates among subaccounts

Subaccounts control panel

Management of subaccount credits

SMS

Email list verify

How to verify an email list

If you could not find the answer to your question, contact us.