Last update: 18-11-2022
Sometimes you may need to send a campaign only to those contacts who did NOT open any of the emails you sent them or one in particular. For example, to send an email to try to recover your inactive subscribers or recall an important statement that requires some action by the subscriber.
To do this, you must create a segment (or filter) of your contact list in order to send another newsletter to this new group.
Create a segment of your contact list
You will find more information regarding how to create and use segments in the support article 'How to create and use segments'.
Send a campaign to one segment
On the contrary, if you want to send a campaign only to contacts who have opened your newsletter we recommend you to read the article 'How to send a campaign only to the subscribers who have opened my newsletter'.