Support

Any questions?

Find the answer to the most frequent doubts and questions in this section.

Contacts

Learn how to create and manage your contact lists in Acrelia News.

Campaigns

Find out how to design your email campaigns more effectively.

Statistics

Understand all the information provided by Acrelia News statistics.

Configuration

Know how to set up your account, your payment information and other advanced options.

Contacts

Why are there pending contacts on my list?

Bulk removal of contacts from a list

My subscribers are not receiving my mailings

How to create a contact list

Reasons why valid emails may appear as a Hard Bounce

Campaigns

Show or hide newsletters in the "Newsletter History"

How to add an external image to my campaign

How to manage campaign categories

Adding a link to a campaign to allow my subscribers to send me an email directly (mailto)

Problems with broken links

Stats

How do we keep record of email openings?

My open rate is low or non-existent

Export statistics

Types of Statistics

What happens to the statistics if I delete a contact list?

Resources

Create and customize a Subscription Form in a few seconds

Templates vs Campaigns

How to create a campaign to update your contact details

How to share a template with other Acrelia News users

Adding text in the footer of subscription forms

Settings

Delete my Acrelia News account

Sending email campaigns using different senders

Disable my monthly plan when I do not use it

Security and password protection policies

How to generate API keys in Acrelia News

Agency Edition

Bulk send to multiple sub-account lists/segments

Subaccounts' usage statistics

Share resources among subaccounts

Subaccounts control panel

Management of subaccount credits

SMS

Email list verify

How to verify an email list

If you could not find the answer to your question, contact us.